Quality Management Demystified
Paperback: 320 pages
Data: December 12, 2005
Format: PDF
Description: Get past the hype to discover what quality management programs really work
Quality Management Demystified provides the basic terms, concepts, and tools for defining, measuring, and managing quality, from the earliest efforts at quality assurance and quality control, through Total Quality Management, to the rise and possible fall of Six Sigma.
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